Terms of Use

Last Updated: December 25th, 2024

1. Introduction

Welcome to Unfilteredd (“Company,” “we,” “us,” or “our”). Unfilteredd provides a subscription-based program that offers members access to content, resources, and direct support from mental health professionals—all aimed at helping individuals overcome the effects of narcissistic abuse.

These Terms of Use (“Terms,” “Agreement”) govern your use of our program, which is offered at members.unfilteredd.net and our related community forum at community.unfilteredd.net (collectively, the “Service”). References to “you” or “member” indicate the individual who creates an Unfilteredd account and whose payment method is charged for the program.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use our Service. You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Service.

These Terms of Use work alongside our Privacy Policy, which also applies to anyone who uses our Service. You can review our Privacy Policy at: https://members.unfilteredd.net/privacy-policy/.

We reserve the right to update or modify these Terms at any time without prior notice.

Any changes become effective immediately upon posting to our website. Your continued use of our Service following the posting of revised Terms signifies your acceptance of those changes.

1.1 Contact Information

  • Business Name: Unfilteredd
  • Website URL: www.unfilteredd.net
  • Mailing/Physical Address: 1060 Teer Road, West Rutland, VT 05777
  • Contact Email: [email protected]
  • Business Phone Number: (802) 267-4454

2. Disclaimers and Liability Limitation

2.1 Not Therapy or Mental Health Treatment

Coaching & Support Disclaimer:

  • We will help you overcome the effects of narcissistic abuse and build a life that reflects who you truly want to be, but our program is not therapy.
  • You’ll work with a licensed mental health professional, but there are services we do not provide, such as diagnosing mental health disorders.
  • Our mental health professionals focus on helping you overcome the effects of narcissistic abuse you’re experiencing.

Example of Our Approach:

  • If you have a low sense of self-worth due to abuse, we’ll help you develop personalized strategies to improve your self-worth between sessions.
  • Then, in our next session, we’ll review what worked well vs. what didn’t, adjust as needed, and try again. This cycle continues until you’ve built a life reflecting who you truly want to be.
  • Our goal is not to keep you in the program indefinitely—it’s to help you move forward and live life to the fullest.

2.2 No Guaranteed Results

  • While we strive to help you overcome the effects of narcissistic abuse, we do not guarantee specific outcomes, results, or timeline.
  • Any examples of success or personal transformation shared by Unfilteredd are not promises of actual or future performance for you.
  • Unfilteredd’s licensed mental health professionals do not diagnose mental health disorders. If you need a diagnosis, please consult an appropriate medical or mental health provider.

2.3 Liability Limitation

Client Responsibility

Decision-Making: You acknowledge that all decisions made based on coaching or guidance are solely your responsibility. Unfilteredd is not liable for any direct, indirect, emotional, financial, or other damages resulting from those decisions.

Limitation of Liability: To the maximum extent permitted by law, Unfilteredd shall not be liable for any damages (emotional, financial, or otherwise) arising from your use of the Service, including claims made by third parties.

2.4 Interactions with Other Members

When you interact directly with other members of the program, please be cautious about the personal information you share. We cannot control how others use information they obtain from you, and we are not liable for disputes, claims, losses, injuries, or damage arising out of or relating to the conduct of other members. For your own safety, we strongly advise against sharing sensitive personal details.

3. Privacy & Confidentiality 

3.1 Personal Information

We do not record sessions or store session notes. We only collect basic personal details (e.g., name, email address) that you voluntarily provide when you sign up or participate in our community. We do not share this data with third parties for marketing or any other purposes.

3.2 Confidentiality

All discussions with a mental health professional remain confidential. However, if we have reason to believe you are at risk of harming yourself or others, the mental health professional may inform the founders of Unfilteredd, Juliana or Elijah Akin, so that we can address the situation appropriately.

4. Refund Policy

You may request a refund for the most recent billing period (we bill monthly) at any time during the program if you feel we did not meet your expectations for that specific month.

Refunds only apply to the most recent month and not to any prior charges.

Additionally, we’ll provide you with a list of mental health professionals who specialize in narcissistic abuse treatment to help you find support elsewhere if needed.

5. Program

Your program subscription will continue until terminated.

To use the program, you must have Internet access and a computer, phone, or tablet device, and provide us with one or more Payment Methods.

“Payment Method” means a current, valid, accepted payment method, which may be updated from time to time and may include payment through your account with a third party.

Unless you cancel your program subscription before your billing date, you authorize us to charge the program fee to your Payment Method for the next billing cycle.

6. Billing and Cancellation

Billing Cycle.

  • The fee for our program will be charged to your Payment Method on the specific payment date indicated on the ThriveCart’s Customer Hub, which you can access by clicking the “Manage Your Subscription” link on the “Your Profile” page. 
  • If you signed up for our program using your account with a third party as a Payment Method, you can find the billing information about your subscription by visiting your account with the applicable third party.

Payment Methods.

  • To use our program, you must provide one or more Payment Methods.
  • You authorize us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee.
  • You remain responsible for any uncollected amounts.
  • If a payment is not successfully settled due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the program until we have successfully charged a valid Payment Method.
  • For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

Cancellation.

  • You can cancel your program at any time by contacting us at [email protected] or following the instructions provided in your account settings.
  • Upon cancellation, your membership will continue until the end of the current billing cycle.

Changes to the Price and Subscription Plans. 

  • We may change our subscription plans and the price of our program from time to time; however, any price changes or changes to your subscription plan won’t apply without your permission.
  • If you do not wish to accept the price change or change to your subscription plan, you can cancel your subscription.

7. Misconduct & Community Guidelines

We expect all participants in our program and community forum to uphold respectful and lawful conduct. You agree to use our website, program and resources for lawful, personal, and non-commercial purposes. Any violation of these guidelines may result in suspension or termination of your access to the program—with or without notice and without refund.

Content Protection

  • Do not download, screen record, or share program materials (videos, PDFs, lessons, etc.) unless explicitly stated as downloadable.
  • You may not redistribute or sell any program content to third parties.

Respectful Interaction

  • Do not belittle or harass other members.
  • Avoid any behavior likely to disrupt or diminish the experience of fellow participants.

Privacy & Confidentiality

  • You must not share personal information from the community with any unauthorized third party.
  • Protect other members’ privacy by keeping discussions and shared stories within the community.

Prohibited Promotions & Impersonation

  • You may not promote your own products, services, or affiliate links without written consent from Unfilteredd LLC.
  • Do not represent yourself as an official Unfilteredd employee or affiliate unless explicitly authorized to do so.

Copyright & Permissions

  • Do not upload or post copyrighted materials (e.g., videos, images) that you do not have permission to share.
  • By posting any content, you affirm you have the rights to do so.

Violating these guidelines or creating a nuisance for other participants may lead to immediate removal from the program and community. If you have questions about acceptable use or suspect misconduct, please contact us at [email protected].

8. Optional Services and Third-Party Tools

We use third-party services such as Calendly, Google Meet, ConvertKit, Discourse, WordPress, ThriveCart and Gmail (“Third-Party Tools”) to deliver coaching, scheduling, and communications. When you use these services, you are also subject to each third party’s Terms and Privacy Policy.

9. Accounts and Access

Accurate Information

When creating an account, you agree to provide accurate and up-to-date contact information to Unfilteredd LLC and to comply with all applicable laws in your jurisdiction.

Personal Use Only

A paid subscription to Unfilteredd’s program is for your personal use only. You agree not to share your username, password, or access credentials with any third party.

Responsibility for Your Account

You are fully responsible for all activities that occur under your account. Keep your password confidential and log out at the end of each session. Immediately notify us if you suspect unauthorized access.

Liability

We are not liable for any loss or damage arising from your failure to protect your account credentials or otherwise comply with these account security obligations.

10. Availability of the Program

Service Interruptions

You understand and agree that server outages, technical issues, or other errors may temporarily make the program unavailable. By using the program, you waive any right to initiate legal action for such reasonable delays or outages.

Modifications or Discontinuation

We may add, modify, or discontinue certain features—or the entire program—at any time, with or without notice. Unfilteredd LLC will not be liable to you or any third party for any modifications, interruptions, or discontinuation.

Data Retention

We have no obligation to retain your account or any content you submit, beyond what is required by applicable law.

11. Intellectual Property & Content Use

User-Submitted Content

By posting any material on the program’s site or community, you grant us (and our assigns, licensees, and sublicensees) a worldwide, nonexclusive, irrevocable license to use that material for promotional, development, and marketing purposes—without compensation to you.

Our Intellectual Property

All content within the program (including trademarks, copyrighted materials, and other intellectual property) is owned by Unfilteredd LLC. You receive a limited, non-transferable license to use this content for your personal, non-commercial purposes only. No license to sell, distribute, or create derivative works is granted or implied.

Proprietary Materials

Certain techniques and content offered in the program—beyond what is shared publicly—are proprietary to Unfilteredd LLC. You agree not to disclose any proprietary information to third parties.

Restricted Actions

You may not, without our prior written consent:

  • Publish or share screenshots of the program’s materials.
  • Copy, redistribute, or publicly post any program content (including PDFs, lessons, or community discussions).
  • Create or sell derivative works from the program’s content.

Feedback

Any feedback or suggestions you provide regarding the program or its content is entirely voluntary. We may use this information without any obligation to you.

12. Miscellaneous

Choice of Law & Venue

These Terms are governed by the laws of the State of Vermont, USA, without regard to conflict of laws principles. You agree that any disputes arising under these Terms shall be brought in the state or federal courts located in Rutland County, Vermont.

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.